Shipping policy

We take 2-5 business days to process your order DUE TO VERY HIGH DEMAND AND COVID PLEASE ALLOW 3-8 WEEKS FOR DELIVERY.

  • WHERE DO WE SHIP YOUR PRODUCT FROM?

    Our offices are located in the United States. Our international warehouses are located in China, Thailand, and Germany according to the product!

  • DO YOU PROVIDE PRODUCT TRACKING / TRACKING INFORMATION?

    Yes, wait 2-5 business days you will receive an email confirming that your parcel has been dispatched. If you did not receive this email, you can ask for it directly by sending an email at kawaiibutikku@tutanota.com

  • SOME ITEMS ARE MISSING FROM MY ORDER, WHAT IS HAPPENING?

    Our products are shipped separately according to your order. If, for example, it contains articles from two different warehouses, there will therefore be two deliveries. The rest of the order will most likely arrive shortly.

  • I RECEIVED A DAMAGED ITEM. WHAT CAN I DO?

    We are sorry to hear that. Just send us a picture of the damaged item in question at the email address: kawaiibutikku@tutanota.com and we will send you a similar replacement item as soon as possible.

  • I STILL HAVE NOT RECEIVED MY ORDER. WHAT IS TAKING SO LONG?

    We apologize for the delay. Sometimes international shipping may take longer than expected due to customs clearance and especially at this time related to COVID-19 events. You can however trace your order and see where it is at any time. If you still feel that you need help tracking your package or want to inquire about it, please contact us by email at the following address: kawaiibutikku@tutanota.com